FAQ

We offer decorative home objects across three collections: Architectural Wall Reliefs, Sculptural Candleholders and Balanced Hanging Sculptures.

Each product page lists its dimensions, materials and included contents.

Only the contents expressly listed on the product page are included. Candles, furniture, plants and other styling accessories shown in photographs are not included unless stated.

Check the measurements in the product description and dimensions image before ordering. Hanging decoration drop measurements run from the top hanging loop to the lowest point.

Screen settings and lighting can affect color appearance. Natural wood grain and stone texture can vary between individual pieces. This does not affect your right to report an item that is materially different from its description.

Orders are dispatched from the United States.

We deliver to the contiguous 48 U.S. states and Washington, D.C.

We do not deliver to Alaska, Hawaii, U.S. territories or outlying islands, international destinations, or APO, FPO and DPO military postal addresses.

See our Shipping Policy for full delivery coverage.

Standard shipping is free on all orders to supported delivery addresses, with no minimum order value.

Prices are displayed in U.S. dollars (USD) and include applicable taxes. No additional taxes, import fees, customs duties, handling charges or delivery charges are payable upon receipt.

• Order processing: 1–3 business days.
• Standard transit after dispatch: 3–5 business days.
• Estimated total delivery time: 4–8 business days.

Business days are Monday–Friday, excluding U.S. federal holidays. Delivery times are estimates.

If we cannot dispatch within the stated processing period, we will contact you with a revised estimate and the option to accept the delay or cancel for a full refund.

Yes. We will email a dispatch confirmation with tracking details after your order ships. Carrier updates may not appear immediately after the shipping label is created.

Contact us if you need help checking your shipment.

Email us as soon as possible with your order number and the requested change.

If an order has not been dispatched and can be stopped, we will cancel it and issue a full refund. Address changes may not be possible once processing or dispatch has progressed. Dispatched orders may be returned under our return policy.

You may request a return within 30 calendar days after receiving your order, including if you change your mind.

Email support@coralbridgeshop.com with your order number and the items you wish to return. We will provide the designated United States return address and a prepaid label or another return arrangement paid for by us.

For change-of-mind returns, items must be unused, undamaged and in their original condition, with included parts. These conditions do not prevent you from reporting goods that arrived damaged, defective or incorrect.

Our registered business address is not automatically the return destination. Please use the address supplied by customer service.

We pay return shipping for both change-of-mind returns and damaged, defective or incorrect item returns.

No restocking fee, return administration fee or refund processing fee is charged.

We inspect the returned item and issue the applicable refund to your original payment method within 3 business days after receiving it.

Your bank or payment provider may take additional time to display the credit. For an eligible full return, the refund includes the amount paid for the returned item and applicable tax included in that amount. No original shipping charge is deducted.

See our Return and Refund Policy for full details.

Email us with your order number and a description of the problem. Photographs can help us understand damage or an incorrect item.

We will investigate and arrange an appropriate replacement or refund. If a return is required, we will pay the return shipping cost. A tracking entry does not prevent you from reporting a delivery problem.

The payment methods available for your order are displayed at checkout. You must be authorized to use the selected payment method.

Follow the instructions on the product page and supplied with the item. Select wall or ceiling fixings suitable for your installation surface.

Hanging decorations are decorative items, not toys. Install them securely and keep them out of reach of children and pets.

Use candleholders with appropriately fitting candles on a level, heat-resistant surface, away from flammable materials. Never leave burning candles unattended. Stop use before the flame reaches the holder.