Return and Refund Policy

CORALBRIDGE is operated by CORALBRIDGE 8 TRADING LLC. This policy applies to purchases made through coralbridgeshop.com.

30-Day Returns

You may request a return within 30 calendar days after receiving your order, including if you change your mind.

For change-of-mind returns, items must be unused, undamaged and in their original condition, with any included parts. Please use the original packaging where possible, or suitable protective packaging.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective or incorrect.

How to Request a Return

Email support@coralbridgeshop.com with your order number and the items you wish to return.

If an item is damaged, defective or incorrect, please describe the problem. Clear photographs can help us arrange a suitable solution.

We will provide return instructions, the designated United States return address and a prepaid return shipping label or another return arrangement paid for by us. Please contact us before sending items back so we can arrange the return correctly.

Return Location and Shipping Costs

All returns are handled within the United States.

We pay return shipping costs for both change-of-mind returns and returns involving damaged, defective or incorrect items. No restocking fee, return administration fee or refund processing fee is charged.

Our registered business address is not automatically the return destination. Please use the return address supplied by our customer service team.

Damaged, Defective or Incorrect Items

Contact us as soon as you discover a problem. We will review the issue and arrange an appropriate refund or replacement. If a return is required, we will pay the return shipping cost.

Damage or defects present when you receive the item will not be treated as damage caused by you.

Refunds

We will inspect the returned item and issue the applicable refund within 3 business days after receiving it.

For an eligible full return, we refund the amount paid for the returned item, including applicable tax included in that amount. Original standard shipping is free, and no original shipping charge will be deducted.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit after we issue it.

If there is a problem affecting your return, we will explain it by email within the same 3-business-day period.

Exchanges

For a different item, contact us to arrange a return and place a new order for the replacement item. For damaged, defective or incorrect goods, contact us before placing a new order so we can help resolve the issue.

Order Cancellations

Email us promptly if you wish to cancel an order. If the order has not been dispatched and can be stopped, we will cancel it and issue a full refund.

If it has already been dispatched, you may return it under this policy.

Contact

Email: support@coralbridgeshop.com

Customer service hours: Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Central Time, excluding U.S. federal holidays.

Business days mean Monday–Friday, excluding U.S. federal holidays.

Nothing in this policy limits rights or remedies available under applicable law.